Frequently Asked Questions
Where Is My Order and How Can I Track My Shipment?
Every order receives a tracking number within 24 hours of shipment. Once your package has been dispatched, we will send you an email containing a tracking link so you can follow its journey.
If you cannot find the email or need assistance tracking your order, please contact us at support@avelorawellness.com with your order number, and our team will be happy to provide you with the latest shipping updates.
How Long Does Delivery Take?
Delivery times vary depending on your location and the products ordered. Most orders are delivered within 5-12 business days after shipment.
Once your order has been dispatched, you will receive a tracking number so you can follow your package every step of the way.
If you have any questions regarding your delivery, please contact us at support@avelorawellness.com, and our team will be happy to assist you.
Is Shipping Free?
We offer free shipping on qualifying orders. Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.
Our goal is to provide reliable delivery at the best possible value, with no hidden fees or unexpected charges.
If you have any questions about shipping costs, please contact us at support@avelorawellness.com.
Are Discounts and Promotions Available?
Yes! We offer attractive bundle discounts and regularly run special promotions for our customers. Subscribers to our newsletter also receive access to exclusive offers, product updates, and seasonal deals.
Be sure to join our mailing list so you never miss out on the latest savings and promotions.
What If My Tracking Status Hasn't Updated?
Occasionally, shipping carriers may not update tracking information for several days while a package is in transit. This is normal and does not necessarily mean there is an issue with your shipment.
If more than 7 days have passed since the last tracking update, please contact us at support@avelorawellness.com with your order number. We will investigate the situation and, if necessary, arrange a replacement shipment.
How Can I Contact You?
You can reach our customer support team at support@avelorawellness.com.
We respond to all inquiries on business days and typically reply within a few hours. Whether you have questions about an order, shipping, returns, or our products, we're always happy to assist.
Our goal is to provide fast, friendly, and reliable support whenever you need it.
What Is Your Returns and Refund Policy?
We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with our return policy.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@avelorawellness.com with your order number and photos of the issue. Our team will review your request and work quickly to provide a suitable solution.
For full details regarding returns, refunds, and eligibility requirements, please refer to our Return Policy page or contact our support team.