Return & Refund Policy

At Avelora Health, we want you to have a positive shopping experience. If you encounter any issues with your order, our support team will be happy to assist you and review an appropriate solution.

Return Requests

You may contact us within 14 days of receiving your order to request assistance regarding a return, damaged item, missing product, or any order-related concern.

Once a return request has been approved and the returned item has been received and inspected, any eligible refund will be processed back to the original payment method used for the purchase.

How to Request a Return

Step 1

Contact our customer support team at:

Email: support@avelorawellness.com

Step 2

Our team will review your request and provide the necessary instructions, including the return address if applicable.

Step 3

Once the returned item has been received and inspected, we will process the appropriate resolution within approximately 7 business days.

Important Information

For hygiene, safety, and quality-control reasons, certain products may not be eligible for return once opened, used, or unsealed.

Examples may include:

  • Opened or used products
  • Unsealed beauty or personal care products
  • Personal-use or intimate items
  • Products that cannot be resold for hygiene reasons

Product experiences and results may vary from person to person and depend on proper usage and individual circumstances.

Order Cancellations

Orders paid through credit cards, debit cards, or digital payment methods may enter processing shortly after purchase.

If you would like to modify or cancel your order, please contact us as soon as possible. Cancellation requests will be reviewed based on the current processing status of the order and cannot be guaranteed once fulfillment or shipping procedures have begun.

Contact Us

For any questions regarding returns, refunds, orders, or general assistance, please contact our customer support team:

Email: support@avelorawellness.com

Company Name: Avelora Health

Company Address: [Your Company Address]

Company Number: [Your Company Registration Number]

In payment collaboration with

Company Name: [Payment Company Name]

Company Address: [Payment Company Address]

Company Number: [Payment Company Registration Number]